sinovoip
My name is Rob - i’m a few messages up under the name “stat”. This is my story.
My first single board computer that I bought was a Raspberry Pi B+. I brought that board home, got onto the Raspberry Pi website, downloaded the linux image that I wanted, formatted my micro SD card, unzipped the image and burned that image to a bootable micro SD card - all within an hour.
I put the card into my Raspberry Pi, connected the cables, applied power and in no time at all I had linux running on my computer. The whole thing was easy, straight forward and worked perfectly.
In fact it was so easy that, when the Raspberry Pi 2 came out I bought one of them too. And, because the Pi 2 was so easy and straight forward, I also purchased a Raspberry Pi 3 and Raspberry Pi zero when they were released. I bought all of these boards because every one of them worked perfectly straight out of the box, and the process of getting their images onto micro SD cards worked every time.
While I have been using my Raspberry Pi’s, I also bought an Odroid C1. I had the same experience with the C1 that I had with my Raspberry Pi’s, and because I did, I bought an Odroid C1+, and then an Odroid XU4 and finally an Odroid C2.
So now, I have 8 fantastic boards that I have purchased from Raspberry Pi and Odroid. In December 2015 I bought a 9th board - a Banana Pi BPI-M3. In Dec. 2015 I downloaded in turn, all of your linux images. Why did I download all of your images you may wonder - but the reason is that I downloaded the first image an it didn’t work so I moved onto the next one and the one after that. So I downloaded all of them because they didn’t work. Not one single linux image was I able to download and unzip. By this stage I was a little more than disappointed, I was getting angry. You know, a few minutes on the official banana pi forum showed that I was not alone in feeling angry - many many people were expressing their anger at you too, Sinovoip. And many many people are continuing to express their anger towards you.
It is now the 7th of June 2016 and about 2 weeks ago I received an email from you that stated that there were new operating system images on your website. So I pulled my Banana Pi BPI-M3 board out and downloaded the linux imaged that I wanted and guess what, just like in December 2015 I could not unzip this compressed image file. It didn’t matter whether I tried a Windows computer or an Apple Mac or a Linux computer not one of these “new images” could be unzipped. Looking inside the compressed image files (on all 3 computers) showed a file name of “-”, no file type but had a file size of 7.8GB (and this was the case for every compressed linux image on your website. occasionally, when I tried to unzip an image - all that happened was that the file changed into a file with a “cpgz” extension.
So, like I said, it’s the 7th of June 2016 and my little banana pi bpi-m3 board (6 months after I bought it) has not seen a micro SD card with a bootable linux image. All you have to do is read your own forum for this board - I am not the only one having these problems.
When I try to download an image a link sends me off to Google Drive and Google Drive gives me this wonderfull message “Whoops. There was a problem with the preview”. This gives you a lot of confidence doesn’t it. I you click on download Google Drive comes back with fabulous one this time, “Google Drive can’t scan this file for viruses”. Encouraging isn’t it.
You know, the bpi-m3 might be a really good board, but you let it down with your poor support and really bad image files. No wonder there are so many people on the bpi-m3 forum that are so so angry.There is no point you getting angry with tKaiser as above - he/she is just like many other people who bought your board in good faith and you, as a company, haven’t delivered.
If your company wants to play on the world stage then take a good long look at Raspberry Pi and Odroid and see how they are doing it. Their boards are brilliant, their OS image files are just so easy to download, unzip and burn to bootable micro SD cards. It’s easy to see why these companies are doing so well - just read their forums for their boards you will soon realise why they are successful. I am not being negative towards you (the company), I’m stating simple facts and if you don’t lift your game - then your company will fail.