Hey everyone, I’m reaching out because I’m hitting a wall with an order I placed during the Black Week sale on AliExpress, and I desperately need to know if anyone else is in the same boat, especially those who ordered the R4-Pro router. I bought it from the official store, SinoVoip Co.,Limited Banana Pi Store. The issue is, the seller seems completely unwilling to ship it. They created a tracking number days ago, but the package hasn’t budged. What makes it extra frustrating is that other orders I made at the exact same time—like a GPON stick and some Ethernet cables—actually arrived at my door yesterday. I’ve tried multiple times to talk to the seller via chat, but they just won’t reply. When I checked the listing, I saw they’ve increased the price and still show stock, which leads me to believe they simply don’t want to honor the discounted Black Week price, which is truly poor form.
This isn’t just about a discount for me, the original price of the router is above the personal customs limit in my country, and only by using the Black Week coupon was I able to get the total cost just below that threshold. If they cancel this or don’t ship, I’ll lose my coupons and, more importantly, I won’t ever be able to legally purchase the item again due to those customs rules. I’m really hoping the seller sees this here, as they’re ignoring me on AliExpress chat. Has anyone else had this specific issue with the R4-Pro or this store recently? Any advice on how I should handle this next would be hugely appreciated. Thanks!
