Imho it means the debug-uart is broken when it does not recognize your tx data anymore. But you can still use board as far as you do not need debug-uart (booting till accessable via ssh).
Where exactly is the link you take? I do not see it on bpi wiki…and afaik bpi recommended ftdi from start.
I believe that the manufacturer/store is responsible for this. I need a functional product. I will try to get a refund or a new copy. The products were purchased together and from the same seller
why did u assume is 100% completely broken prior to test another serial cable, my advice to test with recommended 3.3v TTL cable if things not going well, then u can escalate to the next level and ask for refund